RETURNS / REFUND

Refund Policy

Refund/Returns Requirements:

A-GAME Holiday Returns Policy

We want you to shop with confidence this holiday season! To make gift-giving worry-free, we've extended our standard returns period.

Any items purchased from Friday, October 25, 2025, can be returned or exchanged until Saturday, January 10, 2026.

This extended policy applies to all eligible products purchased online, giving you plenty of time to return or exchange gifts after the Christmas period.

Our Standard Returns policy is 28 days. 

Return Guidelines:

• Items must be returned in their original condition, with tags attached and in the original packaging.
• Proof of purchase is required for all returns.
• Refunds will be issued to the original form of payment or store credit as per your preference. You can even do an exchange!
• For hygiene reasons, certain items can only be returned if the hygiene seal is intact.
• Sale items are eligible for returns unless stated otherwise at the time of purchase.
• Socks & headbands are not eligible for return due to hygiene purposes.

Exclusions:
Please remember that Gift cards are non-refundable.

How to Return:

1. Start your return by clicking on the following link.

https://returnsportal.co/r/agame

2. Our team will guide you through the process and provide a prepaid return label, if applicable.

We’re here to make your holiday season hassle-free!

How To Start A Return:

1. Repack your items in the original packaging
2. Login to our returns portal to process your return. You will need your order number and email

https://returnsportal.co/r/agame

3. Print out the shipping label and attach it to your package or simply use the QR code.
4. Post the return by a tracked delivery service and keep the proof of postage
5. We will keep you informed when your return is received and ready to be processed for refund

Please note, in order to streamline our refund process and cover the administrative costs involved, a nominal Refund Processing Fee of £3.99 will be deducted from the total refund amount

Can You Exchange?

We do offer exchanges - just follow our easy to use return portal where it will show you how to exchange an item.

https://returnsportal.co/r/agame

Received Faulty/Incorrect Goods?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. Please don't hesitate to our contact us on hello@a-gameactive.com and we will sort it for you. To help us get this fixed for you ASAP, Please include the following information when you first contact us:

• Order number
• Product name/code
• Picture of the fault
• Description of the fault

(The order number, product name/code can be found on your order confirmation email).

Any discrepancies in the condition of items upon delivery must be reported within 48 hours of receiving your order. Reports made after this timeframe will not qualify for a refund, and the items will not be considered faulty.

Missing Item(s) From Your Order?

We're sorry about this! We’ve either packed it incorrectly, it’s coming in a different parcel or lost in transit. Please don't hesitate to contact us on hello@a-gameactive.com and we will sort it for you. Please include the following information when you first contact us:

• Order number
• Missing Product name/code
• Description of the parcel whether it's complete/broken when received