SUPPORT HUB
SELF-SERVICE INDEX
COMMONLY ASKED QUESTIONS
We target same-day dispatch for all orders placed before 6 PM GMT. Orders utilizing Next Day Delivery service are prioritized for guaranteed shipment the same business day.
A tracking number and confirmation email are issued immediately upon completion of the picking and packing process. Utilize this tracking ID to monitor the shipment's status directly via the designated carrier platform.
Order modifications or cancellations are only possible prior to dispatch. Due to optimized processing workflows, this window is limited and not guaranteed. Initiate immediate contact if changes are required.
Shipments originate from regional fulfillment centers (UK, European, and US). This regional routing is designed to minimize local duties, taxes, or import fees for the customer. All buyers should independently verify local import regulations.
Specific size guides are embedded directly within each individual product page description. A master size guide covering all categories is also available here. Contact customer support for precise sizing consultation.
All garments are subjected to strict performance testing. Adhering to the care protocol is critical to maintain fabric integrity and specialized features (e.g., elastane lifespan, moisture-wicking technology). High heat drying or improper washing may degrade function.
- Wash Cold: Machine wash inside out at 30°C (86°F).
- Protect Logos: Always wash inside out to prevent abrasion to the 3D matte and chenille branding. Do not iron directly over brand marks.
- No Softener: Avoid fabric softeners, as they inhibit performance and moisture-wicking capabilities.
- Air Dry: We mandate hanging to dry. Tumble drying is not recommended.
A 28-day streamlined return window is offered from the date of delivery. We provide a pre-paid return label. The entire process, including initiation and label generation, is managed through our self-service returns portal.
Items must be returned in original condition: unworn, unwashed, and complete with all original tags, packaging, and hygiene seals (where applicable). Proof of purchase is mandatory. We facilitate direct exchanges. Refunds are issued to the original payment method or as store credit, as specified by the customer.
Exceptions: Socks and headbands are exempt from returns due to hygiene purposes.
Access the self-service portal below to immediately generate your pre-paid shipping label and select refund/exchange options:
For technical support related to the returns process, contact help@a-game.com.